Terms of Service

By accessing the website, adding the Bot to a Discord server or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you install the Bot as an administrator, you represent that you have authority to bind the server to these Terms to the extent permitted by law.

If you do not agree, do not use the Service. Continued use after any change to these Terms constitutes acceptance.

Minimum age: you must meet the minimum age required by Discord's Terms of Service — at least 13 years old, or the digital consent age in your jurisdiction if higher. By using the Service you represent that you meet it; age verification is Discord's responsibility.

Tiqvo Bot is a Discord bot that provides support-ticket management. The Service includes: creating and managing private ticket channels and threads; collecting, processing and persistently storing ticket messages (content, metadata, edits, deletions and reactions) and attachment metadata — the files themselves are not downloaded or stored; real-time display of ticket messages to authorized staff through the web dashboard; generating and storing HTML transcripts when tickets are closed; opening forms, macros, ratings and statistics; and a web dashboard for server configuration and management.

The Service is provided on an "as available" basis. We do not guarantee any specific level of uptime and offer no Service Level Agreement (SLA). Maintenance, updates and system changes may temporarily affect availability.

No data-loss guarantee: although daily backups are performed, we do not guarantee against data loss. A failure or unforeseen circumstance may result in loss of transcripts, configuration or other data. The Service must not be relied upon as the sole repository for critical data; keep your own copies where preservation matters.

Third-party dependencies: the Service depends on third-party platforms and infrastructure, in particular Discord, Cloudflare and the hosting provider. We are not responsible for disruption or limitation caused by changes, outages or discontinuation of those platforms, including the Discord API.

If you add the Bot to a Discord server as an administrator, you agree that:

• Tiqvo Bot will process the content, metadata and reactions of messages in designated ticket channels to provide the Service and generate transcripts;
• you are responsible for informing your server members that the Bot is active and that messages sent in ticket channels are stored, may be shown in real time to authorized staff while a ticket is open, and are compiled into transcripts viewable by the ticket creator and authorized staff after closure;
• images you upload through the dashboard (the Bot’s avatar and banner) are validated and stored on our infrastructure, and transmitted to Discord to apply them to the Bot’s profile; by uploading them you confirm you have the right to do so and that they comply with these Terms;
• you may configure categories, staff permissions, retention and other settings from the dashboard;
• you may delete tickets from the dashboard and request deletion of all of your server’s data by writing to the contact address in section 34;
• you are responsible for ensuring your use of the Service complies with applicable law in your jurisdiction, including obtaining any consents data protection law requires from your community;
• you may remove the Bot from your server at any time, with no penalty; doing so stops all new data collection for that server;
• "authorized staff" refers solely to Discord users to whom you, as administrator, have granted ticket access within your own server. It does not include Tiqvo Bot's support team, who have no access to your server's tickets, transcripts, messages or configuration.

If you write in a ticket channel managed by Tiqvo Bot, you agree that:

• your messages will be stored; while the ticket is open they may be visible in real time to authorized staff on the dashboard, and when closed they are compiled into a transcript accessible to the ticket creator and authorized staff;
• only metadata of your attachments is kept (name, type and size): the files themselves are not downloaded or stored;
• messages you send outside ticket channels are not stored;
• you may request deletion of your data at any time by writing to the contact address in section 34 with your Discord user ID; requests are handled per the Privacy Policy;
• you are responsible for the content you submit and must not post content that is illegal, infringes third-party rights, or violates Discord’s Terms or Community Guidelines;
• you may block or mute the Bot within Discord at any time without penalty.

Account security: access to the Service is authenticated through Discord OAuth. You are solely responsible for your Discord account's security, including your credentials and authorized sessions. We are not liable for unauthorized access resulting from a compromised account. Notify us promptly if you suspect unauthorized access.

Discord account dependency: your use of the Service is tied to your Discord account. If Discord suspends, disables or terminates your account, your access to the Service will be affected, and we are not responsible for the resulting loss of access or functionality.

By sending messages in a ticket channel managed by the Bot, or by uploading images through the dashboard (such as the Bot's avatar or banner), you grant us a limited, non-exclusive, worldwide, royalty-free license — sublicensable solely to our service providers for operating the Service — to store, reproduce, transmit and display that content solely to provide the Service (dashboard message display, transcripts and applying customization). This license:

• is limited to operating the features of the Service;
• does not transfer ownership of your content, which remains yours;
• lasts for the data retention period and terminates upon deletion;
• is revocable through the deletion process described in the Privacy Policy.

Transcripts are generated on a best-effort basis and may not capture every message: for example, content deleted before the Bot processes it, sent during outages or rate-limited periods, or message types the Bot does not support. We are not liable for incomplete or inaccurate transcripts; they must not be relied upon as the sole record of a communication.

Retention: tickets and transcripts are kept for 365 days after closure by default; each server may configure 90, 180, 365 or 730 days, or indefinite retention. We reserve the right to apply reasonable storage limits and to delete data per the Privacy Policy, a request from a data subject or administrator, or a legal obligation.

Your responsibility: where long-term retention of a transcript matters to you or your community, you are responsible for exporting and keeping it independently.

The software, the Tiqvo Bot name, the brand, the interface and the other materials of the Service belong to Tiqvo Bot or its content suppliers and are protected by applicable intellectual property law. Accessing or using the Service grants you no ownership or license over them beyond the limited license in section 10. This section does not apply to user-generated content in tickets, which remains its authors' (section 7).

We grant you a limited, revocable, non-exclusive license to access and use the Service. Under it you may not:

• modify, copy or distribute the Service’s materials except as needed to use it;
• attempt to reverse-engineer the Service’s software;
• remove copyright or other proprietary notices;
• use automated means (bots, scrapers, crawlers) to access, copy or index the Service’s content;
• assign or resell access to the Service to third parties.

We may terminate this license upon any breach; on termination, your access ends.

You are responsible for your use of the Service and agree to use it only for lawful purposes. In particular, you must not:

• use the Service for illegal or unauthorized purposes;
• access or use the Service in ways that violate the rights of others;
• engage in conduct harmful to Tiqvo Bot, other users or third parties;
• submit content that is unlawful, defamatory, obscene or infringes intellectual property rights;
• attempt to disrupt, overload or impair the operation of the Service;
• use the Service to harass, spam or violate Discord’s Terms or Community Guidelines;
• attempt to access other servers’ data or bypass platform restrictions;
• use the Service in breach of applicable export-control or sanctions law;
• use the Service to collect sensitive user data such as identity documents, health data or payment data;
• impersonate Tiqvo Bot, Discord or any other service to obtain credentials or sensitive information from users.

We may occasionally offer features designated "beta", "preview" or "experimental". They are provided "as is", may be unstable or contain errors, may be modified or withdrawn without notice and carry no availability guarantee. Their use is voluntary and at your own risk.

Access to the Service's internal API and dashboard features is subject to rate and usage limits. We may impose, modify or enforce those limits at our discretion and without notice to protect the Service's stability. Exceeding them, or abusive or automated use, may result in temporary or permanent restriction of access.

Where a feature is described as "unlimited" or without a numeric cap, that means the absence of a predefined quota in ordinary use; it does not prevent us from applying reasonable fair-use, anti-abuse or stability limits to usage we consider abusive, automated or harmful to the Service or other users.

We respect third-party intellectual property rights. If you believe content accessible through the Service infringes your copyright, write to luisfernando.l@proton.meidentifying the infringed work, the specific material and how to locate it, your contact details and a good-faith statement that the use is unauthorized. We will review the report and may remove the content. We may terminate access for repeat infringers.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied. To the fullest extent permitted by law we disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and reliability. We do not warrant that the Service will be uninterrupted, error-free or secure, or that defects will be corrected.

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, use or goodwill, arising from: your access to, use of, or inability to use the Service; the conduct or content of third parties on the Service; unauthorized access to, use or alteration of your transmissions or content; or any other matter relating to the Service.

Our aggregate liability for all claims relating to the Service or these Terms shall not exceed the amount you paid us in the twelve months preceding the claim or one hundred euros (€100), whichever is greater.

These limitations do not apply to: (a) liability arising from willful misconduct or fraud; (b) liability for death or personal injury caused by negligence; or (c) any liability that cannot be excluded or limited under mandatory law, including consumer-protection and data-protection law.

You agree to indemnify and hold us harmless from claims, demands, liabilities, damages, losses, costs and expenses (including reasonable attorneys' fees) arising out of or in connection with: your use of the Service; your breach of these Terms or applicable law; your infringement of third-party rights, including intellectual-property or privacy rights; the content you submit through the Service; or any claim by a data subject whose personal data is processed through your use of the Service.

This section applies to the extent permitted by law; where consumer-protection law restricts indemnification obligations imposed on consumers, it applies only to the extent permitted.

Disputes arising from these Terms or the Service shall be submitted to the competent courts per section 19. Nothing herein limits the mandatory rights consumer-protection law grants you: if you are a consumer residing in the European Union or the United Kingdom, you retain the right to bring claims before the courts of your place of residence under Regulation (EU) No 1215/2012 and other applicable law.

These Terms are governed by the laws of the Republic of Chile, without prejudice to the mandatory rights you hold as a consumer.

We may access, preserve and disclose your information — including account data, server configuration, transcripts and usage logs — if we believe in good faith that it is reasonably necessary to: comply with law or enforceable legal process; enforce these Terms and investigate potential violations; detect, prevent or address fraud or security issues; or protect the rights, property or safety of Tiqvo Bot, users or the public. Where legally permitted, we will make reasonable efforts to notify affected users.

We may suspend or terminate your access to the Service, with notice where possible, upon misuse or breach of these Terms. You may stop using the Service at any time by removing the Bot from your server.

Consequences of termination for breach:

• access to the Service — the Bot, dashboard and website — will be revoked;
• attempting to evade termination through alternate accounts or servers constitutes a further breach and may result in additional measures, including reporting to Discord Trust & Safety;
• termination decisions are documented in our records per the retention policy;
• clauses that by their nature should survive — intellectual property, warranty disclaimers, indemnification, limitation of liability and dispute resolution — remain in force.

The Service operates on Discord's API and is subject to its Developer Terms of Service and Developer Policy. Data obtained through that API is used solely for the Service's stated functionality (section 2) and in accordance with its rules.

In accordance with Discord's Developer Policy, we do not:

• sell, license or commercialize data obtained through the API;
• share API data with advertising networks, data brokers or monetization services;
• use message content or other API data to train AI models;
• mine or scrape Discord data;
• contact users outside Discord using API data without their explicit permission;
• attempt to re-identify or reverse anonymized or pseudonymized data.

If Discord terminates or revokes our API access we will delete data obtained through it per its Developer Terms; and if the Service permanently ceases, we will do the same with reasonable advance notice where possible. Processing of this data is governed by the Privacy Policy.

We may update these Terms to reflect changes in the Service or the law. We will post the updated version on this page and announce relevant changes at our website; for material changes that significantly affect your rights we will give at least 14 days' notice. Continued use of the Service after that notice constitutes acceptance of the updated Terms; if you do not agree, you must stop using the Service.

If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary or severed, without affecting the validity of the remaining provisions, which shall continue in full force.

These Terms, together with the Privacy Policy and any other referenced policies, constitute the entire agreement between you and us regarding the Service and supersede all prior understandings and agreements, written or oral.

We shall not be liable for failures or delays caused by circumstances beyond our reasonable control: natural disasters, war, terrorism, riots, power or telecommunications outages, Discord platform outages or changes, cyberattacks or other force majeure events. During such events our obligations are suspended.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign ours without restriction, including in connection with a merger, acquisition or sale of assets. Any assignment in breach is void.

Our failure to exercise a right or enforce a provision does not constitute a waiver of it. Any waiver is effective only in writing.

If you find content on the Service that you believe breaches these Terms, the law or someone's rights — including within transcripts — report it to luisfernando.l@proton.me with the subject line "Content Report". We will review the report and may remove the content or suspend access. Content that may constitute illegal material will be reported to the competent authorities where the law requires.

You acknowledge that no system is completely secure and that using any internet-based service carries inherent risks: unauthorized access, data loss or interruptions. By using the Service you assume those risks and are responsible for evaluating its suitability for your needs and for keeping independent copies of any data you consider critical.

We do not undertake to monitor, screen or control the content users submit through ticket channels. We may review content where we consider it necessary to comply with law, act on a report or protect the Service, but reviewing some content creates no duty to review the rest. We are not responsible for the accuracy, legality or appropriateness of user content; each server administrator is responsible for setting and enforcing their own content rules.

Any claim arising from the Service or these Terms must be filed within one (1) year after it arose, except where prohibited by applicable law — including mandatory consumer-protection law of the European Union or the United Kingdom.

By using the Service you consent to receive electronic communications from us — service announcements, administrative messages and legal notices — and agree that such communications satisfy any legal requirement of written form. You may withdraw this consent only by ceasing to use the Service.

For any questions about these Terms: luisfernando.l@proton.me.